User Journeys

The following flow diagrams provide a high-level understanding of the user journeys in the Origination app.

• Creating a new application
• Resuming an application

Creating a new application

• Non-Existent User Without Co-Applicant: This scenario applies to a new customer who wants to open a new account without any co-applicant.
  The following flow diagram illustrates the Origination app flow in this scenario.

  

• Non-Existent User With Co-Applicant: This scenario applies to a new customer who wants to open a new account with a co-applicant.
  The following flow diagram illustrates the Origination app flow in this scenario.
  

  

• Existent User Without Co-Applicant: This scenario applies to existing customers of the bank who want to open a new account without a co-applicant.
  The following flow diagram illustrates the Origination app flow in this scenario.
  

  

• Existent User With Co-Applicant: This scenario applies to existing customers of the bank who want to open a new account with co-applicant.
  The following flow diagram illustrates the Origination app flow in this scenario.

  

 

Resuming an application

This scenario is applicable when a user resumes an application that is not fully completed. The following flow diagram illustrates the Resume Application flow in the Origination app.